Your satisfaction is extremely important to us. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement, any time within 30 days of your receipt of an item. We'll also refund the shipping cost if the return is a result of our error. We cannot reimburse your shipping costs for any item that is returned at your discretion. Here are the general guidelines for our products:
* Books must be in their original condition
* CD's, audio books, and DVD's must by unopened, unless they are defective.
Please note that we can process returns and refunds only for items purchased directly from us. We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days. We will be happy to exchange any damaged or defective merchandise.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, you will still be responsible for any shipping costs.
